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Our contact address is custservice (at) e-f-w (dot) com
What information we collect
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).
We may (at our discretion) collect information volunteered by the visitor, such as survey information and/or site registrations, but no additional information on visitors who browse our Web pages aside from what the web server logs capture as a part of the server's normal operation. The information we collect is used for internal review and is then discarded, not shared with other organizations for commercial purposes.
What we collect from software registrations, and how it's used
Some of EFW's products require frequent updates in order to stay on top of Internet changes. For those products we may require registration in order to be eligible for these updates, or a part of subscribing for them, as applicable. These registrations are generally not related to license purchases as these require their own registration process, and as such the information collected and its uses differ.
For non-license registrations, we collect the name, mailing address, and E-mail address(es) along with one or more unique IDs for each specific product's installation. (The unique IDs identify a specific installation, but not a specific computer. We may even issue unique IDs instead of collecting them, depending on the product.) We use these unique IDs along with the product user's personal information strictly for the sake of managing access to product updates for products whose update mechanism is subscription-based, and as a means of detecting and preventing software piracy.
We expend great efforts to ensure that any Internet-based lookup of update registration information is handled in a manner that does not expose any private or personally identifying information. Such lookups are instead based on the unique IDs for a product's installation and/or cryptographically protected means such as digital signatures, instead of using personal information.
Registration information, whether for license purchases or for update access, is never released to any outside parties.
Our website and message board set cookies, but these are for login information only. The message board cookies can be disabled by the user at his or her discretion.
Contacting customers and clients
We send E-mail out on an irregular basis to announce new services and/or products, and these E-mail messages are sent only to existing clients and customers, and to anyone that has specifically requested thay they receive these messages. If you receive such messages from EFW and do not want to receive E-mail from us in the future, please let us know by sending us E-mail at the above address.
We do not disclose, sell, or rent customer/contact information, EVER. (This also extends to client lists for prospective clients.) EFW would be happy to provide specific information on any customer or client only to that person or entity upon request, and will honor any requests for changes and/or removal.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only data collected from the time of the policy change forward.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by E-mailing us at the number provided above.
Visitor-supplied contact information
If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
We do not partner with or have special relationships with any ad server companies.
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above E-mail address.